No, having a login and a password is not necessary. You can buy products without registration, as a guest. This option, however, does not have a possibility to check your order history. At the next order, you have to fill in the informations about the delivery.
The Botland company does not run a stationary shop but you can collect the order personally in Gola at number 25A, 63-640 Bralin. We work from 10:00 a.m. to 4:00 p.m. The order has to be made through our website www.botland.com.pl, at least an hour before planned collection (so the store would have time for its preparation). During ordering, as a delivery option, you shall choose: collection in person and in a comment section you shall specify the collection date. If you want to pay in cash, please, prepare an exact amount on delivery.
The deadline of the fulfilment of an order is dependent on the option of the delivery of the package:
After ordering, you get a confirmation e-mail and we start preparing the package. When we enter the deposit for the bought product in the books, you get a message and we prepare a document for it (receipt/invoice). The packed order with the documents is passed on to the dispatch.
Unfortunately, no. For the logistic and accounting reasons, there is no possibility to change the made and paid order.
The status of an order is visible in the orders history for registrated customers. Buyers without registration, can check the status of the package under this address (by providing the number of the order or the e-mail address). Moreover, the customers get the e-mails generated automatically which inform about the statuses: the confirmation of the receival of the order, posting the deposit, the delivery of the order.
Yes, the costs of the abroad delivery will appear automatically after providing the address informations and choosing the country. If the orders addressed outside the Poland cost over 500 zł, there is no possibility of free delivery. In this case, the costs of delivery are calculated individually and are sent to the customer after preparing the package.
The shipping cost depends on method of payment and type of delivery (Courier/Mail/Paczkomaty). Rules of pricing reflects the table on the following page: https://botland.com.pl/en/content/1-delivery.
The site displays pictures of all offered products. If the product is marked with status "awaiting delivery", it means that we have it in stock. If you want to know the planned delivery date, send an email to: firstname.lastname@example.org.
Please do consider that there could be an error when entering your e-mail address (e.g. missing some characters), which does not allow the mail server to deliver the message. In this case, please contact support store.
That message is sent automatically by the system if there's an item marked with the status "awaiting delivery" in Your cart. It can also happen when you add 5 pieces of the same product to your Cart and we only have 4 pieces in our store. We will contact You to explain the situation.
We issue a VAT invoice. To get an invoice, don't forget to include complete and correct data (you can put them in the order comments). Standard parcel to the attached fiscal receipt proves the purchase.
Yes, we can prepare the invoice, on which your data resides both the buyer and recipient. When ordering on our website, the comment must specify: "Please, the information in the invoice data of the buyer and the recipient." Condition of receipt of such invoices is to provide full and correct data on both sides.
Yes, you need to leave information in the comment field when ordering. During the training we will send it to your Inbox email.
Unfortunately, there is no option of ordering by phone. The main reasons for it are:
If you have any problems with your order, contact support of the store.
If the attached package is a different product than you ordered, it is crucial to contact us as soon as possible via e-mail. Please attach the photos and all parcels of the given merchandise. This will help us to identify mistakes and will prove beneficial for both parties dealing with the situation. Complaints concerning the absence/other products in the batch are processed within 5 days from the date of delivery. You will also need the Protocol made with the person delivering your package. Remember that you always have the right to check the contents of parcels at the time of its receipt.
Yes, but only for delivery by courier GLS. This service is extra pay +30 PLN to the cost standard.
Yes, but only for delivery by courier GLS within large cities. This service is extra pay +30 PLN to the cost standard.
Sorry, we have no influence over the date the courier will deliver the goods. Courier and the telephone number is specified in the invoice, and in most cases binds the recipient of the parcel before delivery (to define term). Please contact us if the parcel has not been delivered within two days from the day of sending.
Yes, the amount of insurance depends on the chosen carrier:
We suggest a selection of an appropriate form of delivery depending on order value, so in the case of damaged goods you could receive a full refund from the carrier.