RMA and Return policy
Rules of complaints of the product
In accordance with the current legislation, bears responsibility on the grounds specified in the Civil Code, for the shortcomings of individuals and legal entities.
Defects the Buyer has the right to:
- apply for demand a reduction in price
- submit a petition for withdrawal from the contract, but not when the defect is insignificant,
- requiring replacement things for free from defects,
- to demand elimination of the defect.
We inform you that the Complaints Department of the company Botland processes applications within 14 calendar days from the date of receipt. Botland responsible for the warranty, if the physical defect is found before the expiration of two years from the date of issue things.
Information about exercising the right of withdrawal from the contract
In accordance with applicable law, the customer has the right to cancel the contract of purchase and sale within 30 days without giving reasons. This period expires after 30 days from the date when the Customer took possession or where a third party other than the carrier, and the Customer took possession of things.
We inform you that in accordance with applicable law and paragraph 4 of the Rules return goods applies only to Consumers (purchase not directly related to business or professional activities). Refund does not apply to Customers (buying related directly to business or professional activities).
For complaint, please follow these steps:
The complaints form
To initiate a complaint, please fill in the form.
In order to effectively conduct the process of complaint, please review the following terms:
- Before sending equipment please on how to ensure that the product is actually SP.
- For the effective flow of complaints please complete the complaints form and attach it to the parcel.
- For the products advertised, please attach proof of purchase (e.g. till receipt, invoice or confirmation of execution of transfer).
- Cargo must be correctly Packed to ensure safe transportation and to prevent another injury.
- The company Botland receives complaints of parcels sent cod.
- Return shipping cost is made after the claim is proved. This amount corresponds to cheap suggested by the form of delivery - that is 9,90 PLN.
- The equipment should be sent to the collection along with accessories. Products of incomplete will be returned without consideration to the account of the sender.
- - Repairs carried out by persons, that is, not a repair company Botland, deprives the Buyer the right to continue to advertise.
- On reviewing the claim, the Buyer will be informed by e-mail (e-mail).
- Details of current shipping costs are on the website: www.botland.com.pl in the tab shipping.
- Shipping equipment, you agree to familiarize with these rules.
Rules of return of the goods
- In order to exercise the right of termination of the contract, the Client is obliged to notify the Seller of his decision through an unequivocal statement.
- For the effective behavior of the return process, please fill in the form on the return and attach it to the parcel.
- In the event of termination of the contract we will refund all payments received, including the cost of shipping things (with the exception of additional costs arising from the Customer's selected method of delivery other than the cheapest offered by us). The refund will be paid within 30 days from the day that we were informed about your decision to withdraw from the contract. Refund we apply the same methods that were used in the initial transaction if the Customer agreed to another solution.
- We may suspend the refund until receipt of the items or to provide evidence of its sending, depending on which event occurs first.
- We ask you to send or pass to us immediately and in any case not later than 30 days from the day on which we are informed about the rejection of the Treaty. Also, please careful packing prior to shipment, and attach evidence of purchase e.g. receipt fiscal.
- The client is responsible only for the diminished value of the product resulting from the provision otherwise than what is necessary to identify features and functionality.