Rules of complaints of the product
In accordance with the current legislation, bears responsibility on the grounds specified in the Civil Code, for the shortcomings of individuals and legal entities.
Defects the Buyer has the right to:
- apply for demand a reduction in price
- submit a petition for withdrawal from the contract, but not when the defect is insignificant,
- requiring replacement things for free from defects,
- to demand elimination of the defect.
We inform you that the Complaints Department of the company Botland processes applications within 14 calendar days from the date of receipt. Botland responsible for the warranty, if the physical defect is found before the expiration of two years from the date of issue things.
For complaint, please follow these steps:
The complaints form
To initiate a complaint, please fill in the form.
In order to effectively conduct the process of complaint, please review the following terms:
- Before sending equipment please on how to ensure that the product is actually SP.
- For the effective flow of complaints please complete the complaints form and attach it to the parcel.
- For the products advertised, please attach proof of purchase (e.g. till receipt, invoice or confirmation of execution of transfer).
- Cargo must be correctly Packed to ensure safe transportation and to prevent another injury.
- The company Botland receives complaints of parcels sent cod.
- Return shipping cost is made after the claim is proved. This amount corresponds to cheap suggested by the form of delivery - that is 9,90 PLN.
- The equipment should be sent to the collection along with accessories. Products of incomplete will be returned without consideration to the account of the sender.
- - Repairs carried out by persons, that is, not a repair company Botland, deprives the Buyer the right to continue to advertise.
- On reviewing the claim, the Buyer will be informed by e-mail (e-mail).
- Details of current shipping costs are on the website: www.botland.com.pl in the tab shipping.
- Shipping equipment, you agree to familiarize with these rules.